case study

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big bus tours

industry / sector: tourism
number of employees: 100+

our solutions and services

Developed the existing Human Resources practices and tools. Continue to mentor the in-house HR Officer to manage day to day employee needs.

Developed a formal process to enable effective people management system between management and employees. This enabled management to make better people decisions and de-personalised the process to ensure all employees were supported.

Updated and refreshed Ways of Working, Staff Handbook for UAE & Oman. Comprehensive Policy & Procedure Manual and managed day to day people issues whilst coaching operational manager’s best HR practices. Delivered orientation training to team in Dubai, Abu Dhabi & Oman. Issued refreshed employment contracts and conducted up to date orientation for full team.

Designed appraisal format to measure people competencies to company core values and specific skills.

Supported the General Manager in preparation of documents to enable recent purchase of company. Maintain regular face to face meetings and I participate in company strategy meetings to ensure a comprehensive HR plan to grow business. Supported the development of HR annual budget and associated expenses.

Manage day to day people issues whilst coaching operational manager's best HR practices.

where they are now

CJHR continues to support Big Bus Tours and their day to day operation whilst coaching and developing in-house team to manage Human Resources

big bus tours

When it comes to Human Resource at a senior level, Caron Jones is a rarebreed in her field. Caron has been an invaluable resource to our organizationfor a number of years. Her ability to provide relevant strategic advice, introduce a robust HR infrastructure and her mastery in government regulations and legislation, make her a truly valuable resource. She can assist any organization seeking to either improve its overall HR management environment or deal with specific HR management challenges.

I consider her to be a trusted advisor and I highly recommend Caron Jones and her firm.

Mike Lees | General Manager Middle East, Big Bus Tours